FAQ's
Welcome to Etayova's FAQ page. Below, you’ll find answers to common questions about our store, products, and policies. If you have any additional questions, feel free to contact us.
1. What is your shipping time?
Our shipping time is 3-4 business days. Please note that this does not include handling time.
2. What is your handling time?
We process and prepare your order for shipping within 1-2 business days after your purchase.
3. What is your return policy?
We accept returns within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. For more details, please see our Return Policy.
4. What sizes do your hoodies come in?
We offer hoodies for both men and women in a range of sizes, starting from Extra Small (XS) to 4XL, ensuring the perfect fit for everyone.
5. What payment methods do you accept?
We accept all major card payments through Stripe, including Visa, MasterCard, American Express, and Discover. Digital wallets like Apple Pay, Google Pay, and Shop Pay are also supported.
6. Do you ship internationally?
Currently, we ship only within the United Kingdom. International shipping options may be added in the future.
7. How can I contact customer support?
You can reach us through the following channels:
Email: info@etayova.co.uk
Phone: +44 1924939983
Our team is available during business hours to assist you.
8. Where is your store located?
Our store is located at:
7 Bath Street, Batley WF17 5NT, United Kingdom
9. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your delivery.
10. Can I exchange an item?
Yes, exchanges are allowed within our 30-day return window, provided the item meets our return policy conditions. Please contact us at info@etayova.co.uk to initiate an exchange.
11. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Stay updated by subscribing to our newsletter or following us on social media.
12. How do I care for my hoodie?
For the best results, we recommend:
Washing your hoodie in cold water.
Using a gentle detergent.
Air drying or using a low-heat setting in the dryer.
If you have more questions, don’t hesitate to contact us. Thank you for shopping with Etayova!